Contact Samsung customer service if your battery case has been damaged or is not functioning correctly, and they may be able to help you get a repair or replacement. Lost devices are not covered under warranty, but damaged or broken cases might be. This is because there is no speaker in the case from which to play a pinging noise. While the Samsung Galaxy Wearable app does have a feature that allows you to ping your Galaxy Buds themselves, it doesn't work to locate the charging case. Retrace your steps, try to remember where you last had the case, and work back from there. How to replace the charging case for your Samsung Galaxy Buds, Buds Plus, or Buds Live If it's lost, try finding it first But what happens if your Samsung Galaxy Buds Live charging case or Galaxy Buds/Buds+ charging case gets lost, misplaced, or damaged? We'll show you what to do to get a replacement.
The buds sound great, are comfortable and convenient, and can be charged on the go. Samsung's lineup of Galaxy Buds are some of the best true wireless earbuds you can buy on Android or iOS, but that's even more true if you use a Galaxy smartphone.
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